Returns & refunds

Unpaid requests

Sending checkout does not take payment or create an automatic stock reservation. If you change your mind before agreeing a purchase, contact us with the reference so we can note that change. Clearing the browser cart does not delete a request already saved on the server.

Distance-sale cancellation

Where a qualifying distance contract is agreed, UK consumers generally have a 14-day cancellation period from receipt of goods, subject to the applicable legal exceptions. Tell the shop clearly that you wish to cancel. We will confirm the relevant procedure and information for the actual contract, rather than treating a web request as a completed sale.

Returning after cancellation

Where cancellation applies, goods normally must be sent back within 14 days after notifying the trader. Take reasonable care when handling them. Direct return costs may be your responsibility if properly disclosed before the contract; ask us to confirm the return route and costs. Do not send a parcel to an unconfirmed destination.

Refund arrangements

For a valid cancellation, reimbursement is handled according to applicable law, including the basic outbound delivery charge where required. A trader may be entitled to wait for returned goods or evidence of return. Refunds are normally made by the original payment method unless otherwise agreed without extra cost; no payment is processed by this website.

Faulty or misdescribed goods

The Consumer Rights Act 2015 provides rights where goods are faulty, not as described or otherwise fail the statutory requirements. Depending on the circumstances, remedies can include rejection, repair, replacement or a price reduction. Contact us promptly with the problem; this policy does not limit those rights.

Condition and evidence

Explain the issue and supply proportionate evidence if helpful. Original packaging can help protect a return but is not a blanket condition of statutory remedies. Any lawful deduction for handling after cancellation must reflect the relevant legal rules, not an automatic penalty or restocking fee.

Arrange the practical details

Provide the product name, reference and what you would like resolved. The company address below is not an instruction to return goods without checking. No personalised goods are offered on this website, and no blanket “all gifts non-returnable” rule is applied.

Contact the shop

MADINA GIFT SHOP LTD
706 Alum Rock Road, Birmingham, England, B8 2NU
Company number 14250006

[email protected] · +441213273563

Include your reference where relevant. Never send card numbers or unnecessary sensitive documents.